No Service for You!
After using my Aurvana Gold noise cancelling headphones from Creative Labs (Amazon) for less than a year, one of the earpiece supports started to crack. Perhaps I should have tried to drill a hole in front of it to increase the radius and stop propagation, but I instead opted for epoxy. After it got worse, I realized it was still under warranty, so great nothing to worry about. Unfortunately, when I finally figured out how to contact them, I was informed by what appeared to be a canned email response:
“Please be informed that we are not able to provide the servicing for the headband of the Aurvana Gold headphone because the damage on the headband is not included in the warranty servicing on this product.”
That seems a little crazy, and after my protest, I got a nearly—but strangely not quite—identical message:
“Please be informed that we are not able to provide the servicing for the headband of the Aurvana Gold headphone because the damage part is not included in the warranty servicing on this product.”
I’m not too happy with Creative Labs’ customer servicet, though they did “generously” offer me 10% off a new product. I honestly did like these headphones when intact, but obviously it was time to look at other options.
Noise Isolating – Not Cancelling
I work from home, as a technical writer—or several other titles discussed on my consulting page—and also have a young family that can
sometimes often be heard running, screaming, shouting, laughing or other sounds that aren’t conducive to me thinking. Because of this, having a relatively quiet office is a necessity. In fact, I even built the noise barrier seen here on Homes.com.
The barrier and a few other steps do help, but without headphones the noise is just lower, not gone. Also, noise cancellation may work with droning such as from a plane or lawnmower, but for intermittent chaos sounds, it doesn’t do much. Instead I decided to go with a set of headphones meant specifically to block out noise. In fact, what I got are more like safety earmuffs than a music-focused headset (Amazon), and are supposed to knock noise down by an impressive Read more »